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Terms and Conditions

COVID-19 POLICY: Should government-issued border closings impede your ability to travel or we are unable to operate your tour, we guarantee that all payments (deposits and final balances) may either be forwarded to a future tour or fully refunded. This policy does not cover the instance of an individual's tour-interruption, or inability to fly, due to having contracted COVID-19 before, during or after the tour. Please feel free to contact us with any questions or concerns.

 

DETAILED ITINERARY INCLUSIONS: Please see Detailed Itinerary for what is included in your trip . Please contact us if you have more questions. We’ll try to help you choose the travel experience that best meets your expectations.

 

RESERVATIONS AND TRIP DOCUMENTS: When you are ready to book please call us, write en email or fill out our Booking Form online at www.foodstoriestravel.com after reading and then accepting the Terms and Conditions and the Release from Liability, Assumption of Risk and Arbitration Clause. We accept checks (preferred), bank wire transfers, credit and debit cards (PayPal system online with a 4% surcharge). Upon receipt of your completed Booking Form and the $600 deposit (except Custom Trips, which varies) you will receive a confirmation for your payment followed by an invoice and a suggested reading list. Final balance is due 90 days prior to departure and, approximately 30 days before the tour, you’ll receive an email with contact info of your guide and other important requests such as your travel plans, if you have not informed us already.

 

PAYMENT SCHEDULE: 

  • by check (preferred) to the order of CB Hospitality Services LLC to be mailed to:

CB Hospitality Services LLC
PO Box 441610
Somerville, MA 02144

  • by credit card with PayPal system online with a 4% surcharge
  • via bank wire transfer (contact us for our bank info)

Deposit: $600 per person at the time of reservation, except Custom Trips, which varies.    


Balance due: 90 days prior to departure

 

DISHONORED CHECKS: In case you pay via check which is returned for any reason including, but not limited to, insufficient funds or stop payment, all reservations will be considered cancelled, and the participant will be responsible for a $50 service charge.

 

CANCELLATIONS AND REFUNDS: Your cancellations and requests for refunds must be communicated in writing by email to cristiano@foodstoriestravel.com as soon as possible or by mail to:

 

CB Hospitality Services LLC
PO Box 441610
Somerville, MA 02144

 

We cannot make exceptions for any reasons including personal or weather emergencies. There is no refund for leaving the tour early or arriving on tour late. The following cancellation charges apply:

  • 120+ days before departure is $150 ($250 for booking made from January 1, 2022) for administrative fees
  • 91-120 days prior to departure is $600 deposit
  • 61-90 days prior to departure is 50% of trip cost
  • 46–60 days prior to departure is 75% of trip cost
  • 45 days or less to departure there is No refund 

CB Hospitality reserves the right to cancel trips that are below the trip minimum (usually 6 persons) or that cannot be conducted due to reasons beyond our control. All trip members will receive a full refund and will be notified a minimum of 30 days before the trip departs. In the event of trip cancellation, CB Hospitality is not responsible for additional expenses incurred by trip members such as nonrefundable air tickets, medical expenses, and passport and visa.

 

TRIP INSURANCE: We strongly recommend that you purchase trip insurance. If you do not have a preferred insurer, see more info here with our suggestions.

 

MEALS: All breakfasts, most dinners, a few lunches and tastings noted in the itinerary are included. All other meals are on your own and we’ll give you suggestions on the choices available. Dinners included in the tour price have been carefully planned emphasizing local ingredients, as available. Your Tour Leader will try to customize your menu based on specific dietary needs and/or food allergies. Please make sure to speak with your Tour Leader for any specific needs. Wines are not included but your Tour Leader is happy to make pairing suggestions with the local grapes. If you like, you may contribute to a “wine fund” at the beginning of the tour, which will be used to purchase wines at dinners. Or you may order and pay for your own wine.

 

TRAVELING IN A GROUP: CB Hospitality loves to organize tours with small groups (minimum of 6, maximum of 16) with a guide-to-guest ratio of 1 to 8. Small group travel promises highly personal service and the ability to be flexible to meet each traveler’s needs. At the same time, we rely on your commitment to being on time for transfers and open to different activities for the group. Above all, this is your vacation. So please share with us as much as you can about your dreams and preferences and we will do our best to ensure you a trip of a lifetime.

 

ACCOMMODATIONS: Prices are per person and based on double occupancy. A single supplement charge will apply if you prefer to have your own room. If you ask to be paired up with a roommate we’ll try to find a suitable match and if none is available, the single supplement will apply.

 

BICYCLE RENTAL RESPONSIBILITY: If you rent a bicycle for one of our cycling tours, it is expected that the condition you receive it in is how it will be returned. You are fully responsible for any damage incurred during the bicycle rental period. As one would do with a rental car, we strongly recommend that you check your bicycle carefully upon receipt and report any existing damage to your guide. At the end of the tour, your guide will inspect your bicycle for visible damage and relay to you if a possible charge is expected from our bicycle supplier.

 

CHANGES TO THE ITINERARY: We do our best to make sure the itinerary is as accurate as possible but sometimes it is possible, for reasons beyond our control and/or due to weather and other factors, that we need to make changes in order to maintain our standard of quality as high as possible.

 

 

Last updated: April 13, 2022

 

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